Intercare actually deserves ZERO STARS — especially Keaziha Swanepoel and the Glen Marais practice.

I absolutely love Dr. Strauss at Intercare Glen Marais — he is an amazing doctor, and we have always trusted himwith our family’s health. HIs professionalism, care, and expertise are truly outstanding.

However, due to the ongoing attitude and poor service from the administrative staff, our family has decided we will never use this practice again.

Our son visited Dr. Mamiala on 12 December 2023, and as always, we paid by card before leaving. The staff are extremely strict about payment — you are not allowed to leave without paying.

In April 2025, I had another appointment and was told I could not see the doctor because of an “outstanding account.” I explained that we have been loyal patients for years and have never left an account unpaid. After his consultation, I even offered to repay the invoice from 12 December 2023 (R540.10) along with the new invoice (R590.00) just to avoid any argument. We paid both invoices by card and left.

A month later, we received a call from an attorney about this same “outstanding” account (23 June 2025). I provided copies of both invoices and a bank statement showing the payments made on 17 April 2025, and personally handed them to Keaziha Swanepoel at the practice, who undertook to resolve the matter.

Despite that, the issue continued. On 9 July 2025, the attorney called again. I sent all supporting documents via email to Lyntezia Adams and Intercare Glen Marais. In September 2025, I visited the practice again and spoke to Keaziha, who said she didn’t know what was happening despite having “done her work.”

Then, on 27 October 2025, the attorneys called yet again. I contacted the practice, and once more, I was promised someone would get back to me — but nobody ever did.

On 5 November 2025, after learning that my husband’s name had now been listed on ITC due to this issue, I called Keaziha in anger. Her response was completely dismissive — she simply said she had done her job and could do nothing more.

After six months of endless visits, emails, and follow-ups, our issue has finally been resolved — but only after an unacceptable amount of time and frustration. If even one person at Intercare had done their job properly from the start, this entire situation could have been avoided.

To make matters worse, we have now been billed for a “visit” that we know absolutely nothing about. Please send us the invoice, and we will pay it — but the principle remains: the level of administrative incompetence is simply unacceptable.

No matter how good the doctors are, the admin team lets the entire practice down. The laziness and lack of care from one person has resulted in us changing doctors entirely — and all four of our sons will be moving with us to a new practice.

It’s deeply disappointing that a company like Intercare seems unconcerned about losing long-standing patients because of poor internal processes and unaccountable staff.

Intercare actually deserves ZERO STARS — especially Keaziha Swanepoel and the Glen Marais practice.