BK
Boitshepo K

1 reviews | Active since Oct 2019

04 Dec 2019, 13:27

*********** receptionist

Hi my name is Boitshepo I got a real shock today when I went to consult with my doctor at intercare @mall R55. I called yesterday to make an appointment for today at 10:15 but when I got there the ladies at the reception told me that my doctor is not available today so I asked them why did they book me knowing very well that the doctor won't be available but instead they just looked at me as if I am crazy, they didn't even apologize for the inconvenience. I am very disappointed with this facility as this is not the first time it happened.

0
Replies (1)
Intercare
Intercare's reply04 Dec 2019, 16:01
Official
Dear Boitshepo,

We would like to sincerely apologise for your experience with your appointment. The matter will be dealt with according to internal processes to ensure we improve the booking service at the Intercare facility.

Regards
Intercare MyExperience Team