Horrific experince

The experience my mother had with your dental practice was absolutely shocking.

She was told that they could arrange to have her dentures fixed. They told her that she could come in the morning, they would send it to the lab, and she could pick them up this afternoon.

First, the Dr was 20 minutes late for the appointment with no explanation. Then, after she had already given her teeth to be taken to the lab, the receptionists told her she would only have to pay in the afternoon. However, she gets an invoice from the lab stating that they would not release the work until payment was made. So she had to come in again to make the payment, and the receptionists said they would contact the lab. When she phoned the lab, they made her wait around because the receptionists had NOT phoned as they said they would to sort this out.

What was already a horrible and uncomfortable experience for her was made that much worse by the lack of organisation and professional treatment by the Dr, the lab, and the entire practice.

It's absolutely shocking that you would treat patients this way. I would like to say that this is surprising, but given all my past experiences at your place that is simply not the case.