********** Transaction, double deduction of money for Saturday's Dentist visit.

A +1 star is actually too high. You should get a -5. This is regarding your billing/accounting/dentist department at the Silverlakes, Pretoria brance. I send e-mail to both the Silverlake's@ and Ronel.jansen@ addresses on Saturday 11:03 and this morning 07:44. I also called this morning and were put through to your coordinator who was blundering around my account without providing an answer. You charged me 2 * for the Dental visit, deducted from my Credit Card. I want an explanation and a refund of the money that from my viewpoint, you stole from me. I demand an explanation!