Don’t go to Intercare Parow

Last week I was diagnosed with Rhinositis and received medication to treat it. This week Wednesday I was diagnosed with Prostatitus which to my understanding is not a minor condition if you consider the treatment required to ensure that my health is optimally managed. I was told to provide a blood sample that would be sent through to the lab that same day which is obviously a lot more costly. Thursday morning my wife calls the facility to get the results as I have not received any word yet, I get a call from the medical receptionist Elise Strydom who informs me that nothing came up w.r.t the blood test and that I should finish the medication as prescribed be the Doctor. While doing research on this condition I actually realized how little information was shared with me regarding this condition and as result I have decided to see a specialist (which should have been a recommendation), a specialist would require my blood results hence me requesting for the blood analysis to be emailed to me. Today I requested the results only to be informed by the medical receptionist Elise Strydom that she already called me yesterday to tell me that the “results are all well - and that Doctor mentioned you must just go on and complete your medication”, really?

When I challenged her on her response her reply was, “I just though I forgot to contact you but then realize that I did call you or that you sent email before I spoke to you on the phone.”

I would like to express both my concern and disappointment in the level of service received and will definately not be going back there again. There is clearly a difference in how patients are engaged in the Parow facility compared to the Tygervalley facility? What is even more concerning is the fact that they are just refusing to email me the results, results I paid for at a premium as the blood tests was considered urgent and the outcome thereof had to be available that same day (Wednesday), today is Friday. Am I not entitled to my own results?