Disappointing service from Frontline staff

My experience with Intercare - Wilgeheuwel was extremely disappointing this morning. From the on set from the Receptionist in the the front to the back end frontline assistance to the doctor and all her haste. We admittingly came in late for our appointment and we had requested to re-schedule, however, the doctor requested she sees us very quickly, for our health assessment through Vitality - DR CN Cilliers. She was kind enough to do our assessment VERY QUICKLY for both my husband and myself, no conversation whatsoever, but hastily assessed us. First of all they had our incorrect medical aid details, and the receptionist (Indian man) kept on telling us that we are on the lowest basic plan and wont be covered, even though we did our assessments at the same place, pre covid with the same medical aid. HE was extremely adamant that we had the lowest medical aid and didn't want to process the vitality assessment (Which we never pay for out of pocket before of which Intercare Wilgehewuel is on the vitality allocated/referred list) then when we were done, the next receptionist/accounts person lady (Coloured lady), was just as condescending, as again she mentioned we had a very low basic medical aid and we need to pay upfront. NOT knowing that we had amounts in credit because prior to this assessment they had also charged us and was not willing to wait for the medical aid to claim. and had made an error on their side. The two people mentioned were so unfriendly and so unkind and i am not sure if they were that way because of the very low medical aid scheme we are on OR because of the colour of our skin. I actually feel like i have some kind of PTSD as i don't want to go back to that Medical centre again and whomever i speak to i will let them know what kind of service they can expect, from the onset when you walk into the the facility. So shameful for the good doctors and nurses that do work there and treat each individual with the same respect, not dependent on what type of medical aid plan they are on.