Disappointed in Intercare Tygervalley service_no response from Dr Gert Joubert

I requested a new script for my medication on Saturday 29th October 2022 via email as this was the method they insisted on. The automated response email I received said it would take a max of 3 working days to receive my new script...it is now Thursday the 3rd of November 2022 and I still have no script, nor do I have any idea when my script would be ready. I actually went physically in and they are still awaiting a response from Dr. Gert Joubert. I have now been without my medication. This is service is absolutely terrible!!! For a medical institution, I would have really thought that they would put the health of their patients as a top priority! Beyond disappointed with Intercare Tygervalley!!!!