Dental Pricing

We were happy with the work done and the dentist at Intercare Castle Gate — they were professional and the dental care itself was excellent. However, I feel the costs were not properly explained upfront. We ended up receiving a bill that was nearly double what we expected. When we tried to query the bill, the response from the accounts department was blunt and, quite frankly, rude. In my opinion, the staff handling accounts and client communication need serious customer service training. A good clinical experience should not be undermined by poor administrative interactions.