Charged incorrectly

Intercare Tygervalley needs to get their practise organised and accounts sorted. I went to Intercare in February a few times to Dr Lindeque. The first time was a normal consultation. The second time was a wound change linked to the previous consultation and the third time was another wound change.

I paid the first bill after the consultation. The other times they said there wasn't a bill yet and they will email me. While in the first consultation I said to the doctor that I am worried about the bill at the end if this because I would need to come back afew times. She said she doesn't charge a full fee for a follow up. I agreed to come back and make an appointment.

I made an appointment for Dr Lindeque a few days later and waited in the room. When she saw me she said I could have gone straight to the nurse area, she forgot to tell me to ask for a wound change and not a consultation. She lead me to the back and a nurse saw to me. She waited for the plaster to be off, said it looks good and the nurse did the full job.

By the third time I still hadn't got the bill even though I asked if I owed something. Later that day I received the bill and noticed I was charged for the full consultation the second time.

I investigated this with the accounts manager and she showed me on the system. I explained the story to her and she wrote down that she will ask the doctor about it. Nothing has come from it. I have emailed a few times, phoned, been into intercare and no one has taken the effort to fix this!

I have even mentioned in an email that I refuse to pay the full bill until I hear from someone. I need the R430 to be deducted from the account because I did not have a consultation, I had a wound change!

The third time I did not get charged the consultation and I had exactly the same thing done. This is very frustrating. It will take a lot for me to go back to Intercare again.

I am waiting for this issue to be fixed! I went through A LOT of effort before I posted on here.