Bad Service

Firstly, I had a booking for 6pm and the Dr NEVER showed up (a certain Dr Smith), with no proper answer why. I was then assited by another Dr who was on duty. I had to go to the practice the following day to do blood tests, later that afternoon I missed Dr's call (that was for feedback) - due to the nature of my work, I returned the call but I couldn't get the Dr (he was probably attending other patients, I assume), I find myself having to call in each week to get feedback, I leave my name and number each time. And no one has ever called me back, I must also add that this was my first time at Milnerton. Thank you for the great first impression.