bad service

i phoned monday the 5 Novemver to make an appointment for me at intercare. the lady took my details and said she will phone me back i phoned after 2 hours spoke to the same lady said no they will phone you back. i phone the third time spoke to other lady said no they are fully book for the. no why couldnt they said to me the first time i phoned. i left it i made an appointment for my daughter on the 06November at 15:50 en for my 15:10 that i can go after work. they phoned me and said there is no Doctor to help me. my daughter is the last patient that is going to see i said they must cancel my appointment. on the 06 November st 15:35 they phoned me and said if my dauhter is not there in 5 minutes then they are going to cancel my appointment. i told them my booking is for 15:50. according to them it was for 15:40 i have an sms for 15:50. Roxanne phoned me and said no the appointment is for 15:40 i said to her i got my sms for 15:50, she couldnt answer me on that and then she went over to Dr is very strict on his times when he must see the patients. so now u tell me what place is intercare according to there times is till 6 clocks but from 4 clock they are going home. there is no Drs that can people. what if there is people that need urgent help. intercare is my Dsp Dr but they cant help me all the time. so what is the use that Discovery use intercare but they not there to help.