Assuming staff and Information not given through.

<p>On 31/05/2016 I had suffered from a mild concussion that I had sustained on duty. </p> <p>My mother had phoned Intercare Irene on the day of the incident to make an appointment. Dr. Jurgens (my usual doctor) was fully booked that day, my mother had then gotten me an appointment with Dr. Loots after the incident. It was explained at Reception that I had gotten hurt at work. I also explained to the doctor what had happened as well. I was not informed of the IOD procedure and the doctor didn’t mention anything either.</p> <p> </p> <p>After seeing Dr. Loots, reception had told me everything is 100% fine with the medical aid when I was there to pay. So of course I was assured that everything is fine and went home to recover from the mild concussion.</p> <p> </p> <p>I later found out about the correct procedure at work when the bill from Intercare Irene came through. I had to struggle with Dr. Loots to assist me with the IOD documentation, as she filled in the incorrect information. Once more, I spoke with the Intercare Irene staff of what had happened. Still no assistance in regards to the new procedures.</p> <p> </p> <p>My husband didn’t do anything about the unpaid notifications because I told him CompSol will pay out for the outstanding account. I was also assured by my HR team that Compsol assists with the payment of the account. My husband doesn’t check his emails often. That’s why I sent out an email immediately to you when he notified me of your email. I also immediately got into contact with my HR department for advice regarding this matter.</p> <p> </p> <p>Previously there had been an outstanding account in the beginning of the year and I had made arrangements and I got it all paid within 90days. This has gotten out of hand because no one informed me of the correct procedures. Your staff members made assumptions instead of assisting me to the extent they were supposed to. With each and every notification of the unpaid account, there was no notification of Intercare Irene not accepting the payments from CompSol anymore for IOD. As I had told the Intercare Irene staff more than once of the IOD. If no one notifies you of any procedures at Intercare Irene, how am I supposed to know of it?</p> <p> The way Intercare Irene assisted me as their patient on that specific day was and is still unacceptable.</p> <p> </p> <p>Ursula Ehmke-Engelbrecht ( Admin Coordinator: IRENE) stated that there was no appointment made, that I was a walk-in patient. That isn't true, my mother called in to get me an appointment. If I was a walk-in client, I would have waited for my usual doctor, not someone that has never seen me before. The reception staff knew I got hurt on duty and still they assumed that I knew the procedure and that Intercare Irene doesn't accept CompSol funds as payments, that I would need to pay out of my own.</p> <p> </p> <p>My husband and I will be handed over to the lawyers on 04/11/2016. Due to it taking a couple of months finally for Intercare Irene to inform me of their procedures regarding IOD.</p> <p> </p> <p>I used to love Intercare Irene and have been going there since I was 14 years old. But now after this incident. No more recommendations, no more praises. Pathetic staff assistance to patient.</p> <p> </p>