Administrative Incompetence

This is specific to Intercase Tygervalley,

I injured my ankle playing soccer early in December 2020, after researching what my medical aid covers, I decided to go to Intercare Tygervalley to have an Xray done with the notion that it will be covered as an Injury benefit.

The Process, seemingly simple was to have the GP apply of my injury benefit online, which he said he would do, he didn't, I then phoned them a few days later requesting the ICD10 code so that I can do it myself, then nobody can find the docter. I phoned them again about a week later, with no sollution, I then proceeded to phone BERGMAN ROSS & PARTNERS who run the xray department, they couldn't help either.

Today I phoned Intercare again, they then asked me to submit an email request for my ICD10 code. Which I doubt is going to work but okay.

Advise to anyone in Tygervalley, just go somewhere else. You'll waste a lot of airtime and your own time after you paid cash for xrays.