Admin/accounts

Keep receiving sms’s telling me I have an outstanding amount (120 days this morning) that should be paid. I have actually been waiting for an email with a statement with banking details to be able to pay the outstanding amount. (All other doctors and dentists send emails to inform us of amounts not paid by the medical aid, with banking details) I emailed Intercare this morning and asked for a statement with banking details in order to make the payment and received a lengthy condescending explanation of the amount (with statement attached) and was told that the medical aid would have sent me info regarding unpaid amounts?? Although medical aid statements show amounts not covered they do not give the doctors’ banking details??!! I was also informed that notes etc. on statements/system can’t be removed or changed....why? I NEVER questioned the amount or notes I don’t even know about? I simply told them I needed a statement with banking details and would gladly pay the outstanding amount once I have received it. I was also told that a statement was emailed to me on 22/01/2020 - I checked both me and my wife’s emails and we have NOT received a statement on that date....or any other date. Great doctors but really....if this is the way payments are handled we should rather find another doctor.