accounts not managed correctly and no acceptable communication
<p>Intercare has disgusted me and treated me as if i was not interested in paying an account.</p> <p> </p> <p>I received a call from an attorney saying that today I would be blacklisted for an outstanding account. I was shocked at this point as I was not aware of this and it was told to be a bill for 21 july 2016. I have been back an forth at Intercare myself more than once and if anyone that has been at intercare know they stop you before you leave to see whether you account has been cleared. Whenever my account was short paid by my medical aid and records can prove this, I have paid. I was told by the accounts lady today after going to intercare that they should have told me but the staff at the front did not and she understands my points Im making but still cannot help me. I renewed my script with a gp thereafter and was told to pay cash before i went in . I came out and was stopped before leaveing as usual to check my bill and only then reminded to pay the outstanding 346.90 of last year. I paid TOTAL OF 752.90 which squares up my account. After walking back into intercare realising i dont have my note for work, a staff member tells me I owe the attorneys money otherwise I would be black listed. I will not accept this as I told the accounts lady. I WANT MY NAME TO BE TAKEN OFF THE ATTORNEYS BOOKS AND INTERCARE. THIS IS PATHETIC THAT YOU NEVER LET ME KNOW I OWE YOU MONEY.</p> <p> </p> <p> </p> <p> </p>
Good day,
The matter regarding your account was brought to the attention of the Revenue Cycle Manager and Practice Manager who will investigate the account communication and contact you as soon as possible.
Regards
Intercare MyExperience Team
Good day,
The matter regarding your account was brought to the attention of the Revenue Cycle Manager and Practice Manager who will investigate the account communication and contact you as soon as possible.
Regards
Intercare MyExperience Team
