ACCOUNTS DEPARTMENT

Intercare Silver Lakes account department pathetic. On the 13 March I visited the dentist. As arranged with the doctor the lab services will be on my account at Intercare and that Intercare will pay the lab. My payment was made by Medi Wallet to Intercare who didn't pay the lab. I went to Intercare on the 7 May trying to find out what was going on. I had to complete a form with banking details so that they can refund the lab money to me and I can pay the lab. Another lady phoned me, and I will not give a name and apologised to me and said that I will be refunded. I contacted Intercare again and this morning I received an email stating they are paying Medi Wallet back and also not the correct amount. According to the debtor's clerk with whom I spoke this morning, who send me the email, said nothing was communicated with her. I think it is very bad service from them. Why didn't they do as the doctor requested