DG
David G
1 reviews | Active since Oct 2019
25 Aug 2022, 01:05
Worst company in the world I promise you.
AVOID! Genuinely the worst company I have ever dealt with. From their service to their accounts team, the whole company is an absolute joke. Trust me when I say you will regret it if you sign up with them. You may not even have internet at all some days, but they don't care, they just want your money. You will not get the speed you paid for and that was advertised, and there is constant packet loss. The biggest joke is the cancellation fee they charge you when you decide you longer want to use them, regardless of whether you give notice in advance this is a constant fee. So basically they just ***** your money.
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Intense Fibre's replyOfficial
25 Aug 2022, 07:10Dear David. Thank you for the review. We do apologise for the frustration that you feel and will gladly assist in sorting this out.
Please feel free to give us your number and email and we will gladly see what happened and sort this out for you. We have a standard claw back like all ISP's in the country and that claw back is accepted on the application done through our website. Its the last portion you have to tick and it will not allow you to submit the application until ticked. All ISP's pay a installation or activation fee when it comes to the various FNO's and is part of our claw back which is an industry standard. One doesnt just pay R2000 for an installation/activation to an FNO and a week later the client leaves.
Support is done via the office, whatsapp and our *** of which we do not find any emails from any David? Please give us your name and surname and we will gladly assist.
Again, please feel free to leave us your contact details and we will get in touch.
Intensebb
Please feel free to give us your number and email and we will gladly see what happened and sort this out for you. We have a standard claw back like all ISP's in the country and that claw back is accepted on the application done through our website. Its the last portion you have to tick and it will not allow you to submit the application until ticked. All ISP's pay a installation or activation fee when it comes to the various FNO's and is part of our claw back which is an industry standard. One doesnt just pay R2000 for an installation/activation to an FNO and a week later the client leaves.
Support is done via the office, whatsapp and our *** of which we do not find any emails from any David? Please give us your name and surname and we will gladly assist.
Again, please feel free to leave us your contact details and we will get in touch.
Intensebb
Intense Fibre's reply25 Aug 2022, 07:10
Official
Dear David. Thank you for the review. We do apologise for the frustration that you feel and will gladly assist in sorting this out.
Please feel free to give us your number and email and we will gladly see what happened and sort this out for you. We have a standard claw back like all ISP's in the country and that claw back is accepted on the application done through our website. Its the last portion you have to tick and it will not allow you to submit the application until ticked. All ISP's pay a installation or activation fee when it comes to the various FNO's and is part of our claw back which is an industry standard. One doesnt just pay R2000 for an installation/activation to an FNO and a week later the client leaves.
Support is done via the office, whatsapp and our *** of which we do not find any emails from any David? Please give us your name and surname and we will gladly assist.
Again, please feel free to leave us your contact details and we will get in touch.
Intensebb
Please feel free to give us your number and email and we will gladly see what happened and sort this out for you. We have a standard claw back like all ISP's in the country and that claw back is accepted on the application done through our website. Its the last portion you have to tick and it will not allow you to submit the application until ticked. All ISP's pay a installation or activation fee when it comes to the various FNO's and is part of our claw back which is an industry standard. One doesnt just pay R2000 for an installation/activation to an FNO and a week later the client leaves.
Support is done via the office, whatsapp and our *** of which we do not find any emails from any David? Please give us your name and surname and we will gladly assist.
Again, please feel free to leave us your contact details and we will get in touch.
Intensebb