1 reviews | Active since Aug 2016
INTENSELY *********** accounts team!
The accounts department is a real shame at Intense Broadband, extremely poor communication, extremely slow to respond and resolve queries. It doesn't seem to be something new based on some of the reviews on here, when do you plan to rectify this issue?! There is only a cell phone number provided to call to reach accounts, and it keeps rejecting my calls. I am definitely switching ISP's because this is completely unacceptable!! It is a real pity because the company is okay, but accounts really needs hands on people who care about the success of the company. STOP The accounts department is a real shame at Intense Broadband, extremely poor communication, extremely slow to respond and resolve queries. I'm experiencing the same thing Grant, you are lucky your issue was resolved. There is only a cell phone number to call to reach accounts, and it keeps rejecting my calls. I am definitely switching ISP's because messing with customer's money is unacceptable!! It is a real pity because the company is okay, but accounts really needs hands on people who care about the success of the company. STOP REJECTING PHONE CALLS!
Thank you for the message. It is much appreciated. We do apologise for the inconvenience caused. It unfortunately happened over the December/January holiday period when the actual admin office has been closed. Only support was available during this period and we apologise as they dont normally work with the accounts side of things.
Again we apologise for the inconvenience and will rectify this asap for you.
Thank you for the message. It is much appreciated. We do apologise for the inconvenience caused. It unfortunately happened over the December/January holiday period when the actual admin office has been closed. Only support was available during this period and we apologise as they dont normally work with the accounts side of things.
Again we apologise for the inconvenience and will rectify this asap for you.