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Marco C

1 reviews | Active since Apr 2020

01 Jan 2022, 10:35

Cutting My Services early but paid full premium

The worse ISP I have ever come across.

I have given notice to cancel my services on the 27 November 2021 for the end of December. I have paid my full premium for services until the end of December, however for my surprise my line gets canceled at 6pm on the 31 December robbing me from 6 hours of service... When I escalated the issue via wattsapp who ever is on the other side told me there is nothing they can do as it's normal practice, so it's normal practice to rob consumers I guess.... Then I get blocked on wattsapp.

Consumers stay away from this ISP, rather pay a few Rands more for peace of mind and great customer ethics as Intense BB is the worse out there and only there to give you the worse service for your money.

After posting on hello Peter I'm also laying a formal complaint at the ISPA as this is a clear violation of the consumer Act.

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Replies (1)
Intense Fibre
Intense Fibre's reply03 Jan 2022, 07:58
Official
Thank you for the message.  The cancellation was loaded for the end of December with the FNO.  Lines generally gets released on the last working day of the month in the evening to have the line ready for the next ISP.    This is standard practise.  We do apologise for any inconvenience caused.  We have provided you with uncapped and unthrottled data throughout the term that you were with us after coming over to us from Dash Fibre.  You have however been blocked on whatsapp as your tone and language was not deemed needed.  Again we apologise for the inconvenience and wish you all the best for the future.