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antoinette S
1 reviews | Active since Sept 2021
03 Sept 2021, 11:25
customer complaint, bad service
Since January they change furthers on the wi if and increase the payment, we just have to pay the increase bill, 2nd of August cancel the wi fi due to I moved out of the complex, it is month to month no fixed contract, company refuse to accept my cancelation notice, i need to still pay for September, have n access to the facility for the month of September, and get charge for cancelation fees, was never discussed before of R500, i think they are just a money making company and don't take the clients serious.
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Replies (2)
Intense Fibre's replyOfficial
03 Sept 2021, 12:19Client signed our T/C stating clearly that a calender month notice has to be given for any cancellation. Also T/C stated if the client leaves in the first 12 months that a claw back will be charged as we paid for the installation/activation of the line. Unfortunately client cancelled in August which means the cancellation is for end of September and not end of August. September is due and its within the first 12 months therefore a claw back to recoperate the money we paid to install/activate the fibre line.
We even gave the client an option to transfer her current account to the new tenants/owners and we will gladly credit the claw back and the september fee as the new people will take it over. Have not heard anything and now they post on hellopeter.
Unfortunately the T/C is clearly stated on the form the client signed and on our website: https://www.intensebb.co.za/footer/terms-of-use/
We even gave the client an option to transfer her current account to the new tenants/owners and we will gladly credit the claw back and the september fee as the new people will take it over. Have not heard anything and now they post on hellopeter.
Unfortunately the T/C is clearly stated on the form the client signed and on our website: https://www.intensebb.co.za/footer/terms-of-use/
Intense Fibre's reply03 Sept 2021, 12:19
Official
Client signed our T/C stating clearly that a calender month notice has to be given for any cancellation. Also T/C stated if the client leaves in the first 12 months that a claw back will be charged as we paid for the installation/activation of the line. Unfortunately client cancelled in August which means the cancellation is for end of September and not end of August. September is due and its within the first 12 months therefore a claw back to recoperate the money we paid to install/activate the fibre line.
We even gave the client an option to transfer her current account to the new tenants/owners and we will gladly credit the claw back and the september fee as the new people will take it over. Have not heard anything and now they post on hellopeter.
Unfortunately the T/C is clearly stated on the form the client signed and on our website: https://www.intensebb.co.za/footer/terms-of-use/
We even gave the client an option to transfer her current account to the new tenants/owners and we will gladly credit the claw back and the september fee as the new people will take it over. Have not heard anything and now they post on hellopeter.
Unfortunately the T/C is clearly stated on the form the client signed and on our website: https://www.intensebb.co.za/footer/terms-of-use/
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antoinette S's updateReviewer Update
03 Sept 2021, 18:43Good day i Peter when i moved into the complex dated 27 of june 2020 to install wifi. it was a virbale month to month contract. How can you expect other people to take over a contract if i have no contact with the tenants. I wonder what happen to the interest on me paying my account on the 20th if every month and the wi fi is from the 1st to the last date of every month. Nowhere was a cancellation fee duscussed. But they can charge and change the monthly fees as they please. The agreement change fron R620 to R699 with no agreement discussed. Just because i gave notice on the 2nd of august i have been penalized with a full months fee for wi fi that i do not have any access to. I really think this is totally unacceptable.
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antoinette S's update03 Sept 2021, 18:43
Reviewer Update
Good day i Peter when i moved into the complex dated 27 of june 2020 to install wifi. it was a virbale month to month contract. How can you expect other people to take over a contract if i have no contact with the tenants. I wonder what happen to the interest on me paying my account on the 20th if every month and the wi fi is from the 1st to the last date of every month. Nowhere was a cancellation fee duscussed. But they can charge and change the monthly fees as they please. The agreement change fron R620 to R699 with no agreement discussed. Just because i gave notice on the 2nd of august i have been penalized with a full months fee for wi fi that i do not have any access to. I really think this is totally unacceptable.