JW
Jarod W
1 reviews | Active since Feb 2022
01 Feb 2022, 01:06
Billing
Accounts section is slack we moved over from dashfibre to intense Broadband and no follow-up on enquiring payments with previous months which we only received the very first invoice from them 6 days ago for R720 their service is shocking they don't follow-up with their clients on payments that's why there's the clients number provided .. really changing ISP now
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Intense Fibre's replyOfficial
01 Feb 2022, 05:21Dear client. Thank you for the message. Our invoices has been going out monthly, every month on the 25th of the month for the next month which we will gladly show you the proof of this. We will also show you the emails sent to the mail address we have on file following up on payment and being graceful as you came over from another ISP. Unfortunately as your account is not paid the account will stay suspended until paid in full. Welcome to follow up with our accounts department with the proof of payment to ***
Intense Fibre's reply01 Feb 2022, 05:21
Official
Dear client. Thank you for the message. Our invoices has been going out monthly, every month on the 25th of the month for the next month which we will gladly show you the proof of this. We will also show you the emails sent to the mail address we have on file following up on payment and being graceful as you came over from another ISP. Unfortunately as your account is not paid the account will stay suspended until paid in full. Welcome to follow up with our accounts department with the proof of payment to ***