Worst service ever. - 1 Month and I still don't have a working phone

On 7 June I was approved for a new cell phone and contract with this company. Firstly there were issues with the courier they used - CCD Couriers - making an appointment to deliver and then just not arriving. After escalating they eventually delivered the phone and sim however the sim was faulty. I phoned the Intellicell call center and was told unfortunately I would have to go to a Vodacom store and buy a new contract sim. I escalated this and was told they would send me a sim but it would take a week. That was on 21 May. It is now 12 June and I still do not have a sim however the connection fee and first payment has already been debited from my account even though it's a month now and I still don't have a working phone. CCD Couriers made another appointment to deliver yesterday and scheduled a time but did not pitch again. When I phoned them to query is their system has exceeeded its limit so that cannot reschedule the delivery. I'm just in total disbelief and don't know what else to do. Just total incompetence and noone at either of the companies seems to care about the service or total lack there of.