Worst Possible Service Provider EVER!!! EVER!!! EVER!!!

It’s been almost 3 months now that i have been trying to resolve a Cellphone device dispute with Intellicell

In December 2017 i took out a Alcatel 10 data contract with them, when i called their call centre to have the Microsoft applications and Sim activated i was told that they do not have a technical department and cannot assist me and that I have to go to a Vodacom store for assistance. Vodacom in turn told me that they are unable to pick up my contract as it’s with a third party and therefore cannot assist me and that I must revert back to Intellicell. I had to log 2 Call back requests in a period of 5 days before I actually received any call back from Intellicell. the agent that phoned me was so rude and i waited on her to explain my story, while she was busy typing. When i told her that its unprofessional to type while on the line with a client, she said that she is typing what i am saying, when i have not even spoken yet. So was she typing her own story. Needless to say, that she answered me with an attitude. I asked her if she can get someone else with customer service values to call me back, she did not even respond. i was never called back. i then decided to send an email and the consultant keeps on asking me why Vodacom did not book in the device, regardless of how many times I rephrased my explanation that there is nothing wrong with the device, its lack of service. her response to all my emails remained the same. why did Vodacom not book in the device. This is total ignorance as it indicates that she did not read or try to understand my complain. after 2 emails, from the helpdesk. All communication ceased and now there is no response at all. my emails are being ignore. this is the point where I get my lawyer involved as My account is been debited and no one is resolving the problem, i have no device service and no simcard service. I want this device either swapped out or this contract cancelled as I took it out for my daughters 21st birthday and because of it not been active, i Had to go and buy her a new one cash. if this problem is not sorted out within the next few day, I am going the Legal way. Nadine Baxter **********