Worst customer experience ever

I have taken a contract this month and received the phone on the 22/03/2019, Firstly the phone is faulty and the only to be advised that i will be paying the full subscription and once off activation which does not make sense because i just have the phone for a week, When i call in to the call center the people who takes the calls are so ****en rude i wonder if the speak to they parents in that manner, this is the worst company ever and will appreciate if you can come pick up your phone so i don,t have any dealing, i also referred a lot of people in which i will advise them of this experience so they can also cancel