Worst costumer service ever

After paying the outstanding money on my wife's cell phone, it takes Intellecel more than three (3) days to reconnect her cell which is still not activated. We have been talking to the accounts department and after 5 emails still no replay. The one lady in accounts said to us on Friday last week that there is a problem with the sim card and we must go to Vodacom to let them check the Simcard. Later the day we emailed her again and her reply was ' I can not talk to you, I'm busy with a crisis'. We went to Vodacom on Saturday where Thabo told us that the sim has still been locked. So it means that she **** to us regarding the Simcard. Now there is no replay from anybody at Intellecel after I send another three (3) emails. The accounts lady was lying to us and it cost us extra fuel to go to Vodacom shop just to find out that she isn't doing her JOB. What type of company would appoint a person like this to handle their accounts department. I didn't want to name names but this lady's name is Shamiela Jafta, she has no business talking to any client that pays THEIR salaries. Where would Intellicel be if this carries on. I would like this to be resolved A.S.A.P