VERY VERY POOR SERVICE INTELLICELL DPC

POOR SERVICE SINCE OCTOBER I AM STRUGGLING TO GET A REFUND. INTELLICELL DEDUCTED TWICE AND NEVER REFUNDED. I CALLED AND THE AGENT SAID IT WILL BE REFUNDED. 2 WEEKS PASSED I CALLED AGAIN AND THIS TIME AROUND THE AGENT WAS RUDE. SHE DID NOT EVEN GIVE ME A CHANCE TO EXPLAIN THE SCENARIO. ON THE WHATSAPP I DID SEND PROFF OF THE PAYMENT THEY SAID WAS NOT PAID. I EVEN SEND AN EMAIL. THE YEAR IS ENDING AND THEY STILL DONT SHOW ANY URGENCY TO RESOLVE THE MATTER. DISSAPOINTED DISSAPOINTED DISSAPOINTED