Very terrible service

My debit date is on the 28th and then they debited on the 23rd and I called in and asked for a reversal, which they did.

I asked for an easy pay number so I can pay, I paid and they still blocked my sim and phone and I have been calling in a million times since then and no assistance has been provided thus far.

Every time I call in I get transferred to a different person and they tell me the same thing to do over and over... I have been dealing with Kagiso from Accounts department and she decided to put me through to Aline without even informing me 1st.

I spoke to Nicollene, like do I really need to speak to the whole company?

And then Kagiso decides to speak to me like she is speaking to a 5 year old or an infant. This people have no respect and whatsoever for their clients.