Unsatisfactory Answers

<p>Hi, My name is Shamiela. I opened a contract at Intellicell and I must say that I as per the agreement I received my phone within four days for my debit order running. But ALAS, the handset worked for only about 2 hours and BROKE. I called intellicell and was advised to visit my nearest vodacom office which I did and was told by a vodacom agent that the phone definitely had to be replaced by a new one but that I had to go back to the company that provided me with the handset. I called them back and after a long discussion was told that I had to bring the phone into their offices which I did the same day. On arrival I asked to speak to a manager as I was unhappy and I did not want a refurbished phone and also asked to change the handset to something else as I had lost my faith in the handset that broke within hours. I was told that they could only help me once the phone comes back from Vodacom which would be within 2 weeks. The simcard has not been activated and I asked for the handset to be changed but all answer i get is that I have to wait for the phone to come back from Vodacom. What I dont understand is why I should wait as I have already indicated that I will only accept a brandnew phone. I must however say that I the consultant was quite pleasant</p>