unhappy

app**** for a cell phone was asked t send statements as i was still getting my statement details and waiting on a call to say if i got the contract or not a day before pay day i get an sms saying thy will be deducting R300 from my account with out having proof of my income or letting me know if i got the contract or not i tried to contact them was then just inform to send an email thy will look in to it lucky i was able to revers the money back how can you pay for something you do not have