UNHAPPY CUSTOMER

i had a contract with intellicell and when i got a sms for me to upgrade i called them to say i dont wish to have an upgrade then they told me that my contract will be done by end of October and that i must go to a vodacom shop to rica my cim card and on the 31st of October my phone was off i dont mind that coz they told me that will happen .......but now i fail to understand why they still taking my money when my contract is payed up .....SUREYA is the lady i spoke to on the 25 of October 2021 and again on the 04 November including today she told me that she forgot to check and tells me that i can only get my money back on Monday which im not happy about that.......UNHAPPY CUSTOMER SINDISWA ***