Unauthorized Debt

I have 2 contracts with your company. Out of the blue you stopped deducting installments in February. I then emailed the company to ask why debt order was stopped as pay date and banking details have not changed. You went as far as disconnecting the sim cards. Arlene Cronje responded and apologized for that. But not explanation was given not to why it was stopped. End of April the 2 debt orders went off which I was happy with, however sim cards still not connected. Emailed Arlene Cronje, who advised she will look into, but after a month nothing was done. She stopped responding to emails. In May 4 debt orders went off, which was not arranged and with salary cuts due to Covid 19, that was a great financial sit back for me and not an honest thing to do. Emailed their call center and Arlene, still no response and to date sim cards have not been connected. I request for the reversal of the 2 debt orders and sim cards to be reactivated or at least someone call me and explain this mess.