unauthorized debit

I am writing to formally raise my concern regarding my contract with your company. My contract ended in August 2025, and the last debit was supposed to be processed in the same month. However, I was surprised to see that my account was still debited afterwards.

Despite receiving multiple calls from your team offering me an upgrade, I made it very clear that I am not interested and that I want my contract cancelled. When I followed up with your customer service team today, I was informed that my contract is still active and that it would take 30 days to cancel. While I understand the 30-day notice period, the fact remains that my contract has already ended and I should not have been debited beyond August.

I am demanding the following:

Immediate cancellation of my contract.

A full refund of any amounts debited after August.

I am allowing you two working days to resolve this matter. It must be settled no later than Monday, 29 September 2025. Should you fail to resolve this within the given timeframe, I will have no choice but to escalate the matter to the Ombudsman.

It is deeply concerning to see that I am not the only customer experiencing this issue, as there are numerous complaints about the poor service and lack of accountability from your company. I am extremely dissatisfied and expect prompt action.