Unauthorised and Unfair Deductions Before Phone Activation

Complaint: I’ve been an Intellicell customer for some time, paying R349.00 per month on my existing contract with no missed payments.

Last week Thursday, I app**** for a second phone. I was told a R300.00 DebiCheck would be processed for “admin purposes,” which I found odd since I’m already a verified customer. The new phone was delivered yesterday, yet another R300.00 was deducted — and there’s another R359.00 scheduled for 25 November, on top of my regular R349.00 payment!

This means Intellicell has deducted almost R1,000 before the new phones have even been activated or used. This is completely unacceptable and feels like daylight *******.

I expect an immediate explanation and refund of the duplicate and premature charges, as well as confirmation that no further deductions will take place before activation.

If this is not resolved urgently, I will escalate the matter to the Consumer Protection Ombudsman. Mr Regen Rygard