Terrible service

I did an upgrade with Intellicell. When on the 1st i picked my new phone, I was never advised that they dont have stock. I was told they are waiting for the couriers to pick up the phone. On the 6 dec they eventially told me the truth that they dont have stock. But when the lady answers she still go on that they waiting for the couriers. So I dont think they now what honest and what is lies anymore. They lead the people on an still say they are waiting for the couriers. And if you ask to speak to management that person is not avail. and it will be escalated. The worst service ever.