Rude employees, bad customer service

worst service provider, rude staff. Masentle Charmaine you work at a call centre, when you speak to a client use client language that a client can understand, the service you gave me was **** today and i hope you do learn the basics when assisting a client. I cannot repeat something i called about last week, Intellicell should keep notes of what i said each time i call, others see that, why couldnt Masentle see all my previous communication?