Rude agent

I am very appalled by the level of rudeness and disrespect I received from Shaniel Spadonie, I called in this morning to query the sms I've received regarding the payment of my phone as I was not sure of what's going on as I had already made an EFT payment on the 3rd of June. And instead of her making me understand why I didn't receive an acknowledgement of the payment I made and only receiving a payment reminder she got very impatient and rude to me, when I called her out on that she started screaming at me and told me that I am being rude. In all the years I've been with the company, I've never spoken to someone who's as rude and impatient as Shaniel Spandonie. She doesn't even know me personally, but she had the nerve to refer to me by my first name as if she's speaking to her friend