Rouges

After 24 months of faithfully paying our contract our line has been disconnected and around R400 airtime gone. When I contacted them in April as I have misplaced my sim I was told I was unable to do a sim swap. About 3 days before the contract ended I found the sim and there was R341 airtime. This morning when my last debit went off Instead of giving me my last R110 airtime I am unable to make any calls. When I called intellicell I'm told I now need to Rica my sim card and either way I will not get my airtime that I have paid for this is ******* and someone needs to rectify it as the senior manager we spoke to this morning hung up on us saying there is nothing else eo say to us.