POOR SERVICE & A ****

<p>I took a contract with intellicell September 2016 & I was told that they are Vodacom call centre selling for Vodacom, </p> <p>They offered me contract for R299 per month & that was Blackberry Z3, When I spoke to the agent ask her if this phone its not one of those WhatsApp won’t support them in December I think her name is Olwethu , she advise me that blackberry Z3 will continue to have what’s app its only old phones.</p> <p>I received the phone, got the Sms that the phone will not have WhatsApp after the 31/12/2016, within 3 days phone received I informed the of this issue, I asked them to come and collect the phone and give me another one because they **** to me, ever since they have been promising but they said if I want that Shane advise me to pay R150 for collection but I already paid R300 for delivery.</p> <p>I have been emailing them since October until now and they do not give me any valid info on what is going to happen.</p> <p>Nov 2016 the phone did not read sim card , I called and emailed them to inform them , Shane told me that I cannot take this phone to Vodacom because the EMI no of the phone belongs to many clients I must pay courier so that the phone can be fixed in cape town, that was surprising because they said they are the call centre for Vodacom.</p> <p>Also they said they cannot give me proof of purchase, but only the delivery invoice.</p> <p> </p> <p>May you please assist because they take money reform my account monthly but they don’t solve my issue.</p> <p>My no is ********** 622</p>