Poor Customer Service During LOCKDOWN

I'm very at this company for cutting my line off during the lockdown without prior notice. Spoke to a consultant who was very rude and has no manners of how she was speaking and just dropped the call. Also the number 082 921 47 08 belonged to some businesa woman and government worker who has an outstanding balance of over a R1m on this Vodacom number and getting messages from Standard bank and other credit providers to pay her debt. Even I'm getting calls from these credit providers. I have been in contact with ICASA and the Ombudsman regarding this situation by your organisation and was advised that you would need to orovide me with a new simcard and start the contract from the beginning and also you were not supposed to cut my line...I would like an apology letter and my line to be put back on and my contract to start all over within the next 72 hours.