Poor and pathetic customer service Intellicell

This has be the worst customer service experience I have ever had. I understand where I am as a customer incorrect but when your CCR is rude and wants to correct a customer that's poor. I can t seem to understand how you as a company can not teach people telephone ethic's. I called in in the 2nd of August and made an arrangement with Samantha however I did mention that I am in the process of changing bank details and that I would call in to update the information once done. I received several emails this morning from your company with a final settlement. I called in to speak to Samantha and was told she would return my call however no call was returned. I called again and was assisted. By a very rude rep I. Your company to which he wanted to correct me. I asked him about the notes on my account and most of the notes did not appear because this was not captured. I work in a customer service for an international campaign and I do know that notes is the ultimate journey for any customer experience. Seeing that this experience has put a bad taste in my mouth and the negligence within Intellicell. I am excepting the final settlement however I will not be paying this in 1 go.

U no long wish to continue doing business with Intellicell and I would not recommend any of my colleagues to sign up. Please contact me before 2:30 pm today if you wish to discuss this.