pathetic/terrible/worst service ever -ITELLICELL

if you were looking for great customer services go somewhere else , the consultants lack of customer service and their robot responses is pathertic , i have asked for a manager to call me 4 time , and still nothing.because the phone is stick on a google login screen i must now pay 300 to send it to them so they can fix it when the way to d this would be a simple answer