LAMENT OF POOR SERVICE

I never thought in my life that I could cry to public like this. I had a poor credit score to find a contract phone since I can't afford to buy cash. Intellicell assisted me with warmth. I've been using their phone for almost 14 months now and took another for my mom late last year. Been paying well with no missed payments until December I missed a payment due to getting paid early but settled the accounts January to date. Today to my surprise, both my mom's and mine are locked saying I'm in arrears. I called in the morning mind you I'm using my airtime. I'm told I can't be assisted if I can't authorize them to allow them and partners to check my information on popia. I ended up doing so. A week ago or do I changed my account and alerted them of such, they sent me 3 mandates and approved them. Now I'm seating with a mandate again which just came in now I don't know for what. A duplicate of one of the two mandates in my account. I called this morning and call answered spoke to the lady I forgot her name. I told her of the issue I'm facing which stunts me because I don't owe and yet the debit order has to go through tomorrow as per agreement and contract. She since said I'm being transferred to accounts department. Phone was hanged. I tried calling I didn't get an answer. Long story short. My phone's got unlocked. Now around 18:57 my phone's are locked again. No notification or even a call from my earlier call to tell me where's the problem. I heard people talking about this company and I thought they were wrong. This guys their service is poor and they take people for a ride. I'm really crossed.