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Janice N

1 reviews | Active since Jan 2019

09 Jan 2019, 10:15

Intellicell very dissappointing service

I AM BITTERLY DISSAPPOINTED IN INTELLICELL!!!!!!!!!!!!!!!!!!!

I was approved for a contract,

1st delivery attempt by courier failed due to contract creation failed for my bank card on pinpad

2nd delivery attempt by courier failed due to contract creation failed for my bank card on pinpad

3rd delivery attempt by courier failed due to contract creation failed for my bank card on pinpad

On all 3 occassions i went up and down to the bank because intellicell kept telling me its my bank thats not authorising the debit order.

Like an idiot i walked up and down wasting my lunch time only for the bank to keep telling me that all is ok on their side. They even issued me a new card - which i have to pay for..... only for the same problem to keep persisting.

I emailed intellicell for the last 2 days asking for a way forward from here because really this is now getting annoying and i really need the phone urgently only for them not to even bother to respond to not one of my emails

I AM STILL AWAITING A REPLY FROM THEM.

Really and truly dissappointed in the lack of customer care that they have.

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JN
Janice N's update09 Jan 2019, 14:17
Reviewer Update
After posting this message on Hello Peter I got a phone call from Lillian who then informed me that because i "upgraded" from an absa savings to a cheque account that is the reason why my card did not go through on the card machine. She advised me to go to the bank............YET AGAIN............ which i did!!!!! and the bank informed me they cannot change a cheque account back to a savings. I would have to close the account entirely which i am NOT HAPPY about. However upon going on the live chat with Lillian she said that i can open a new savings account but then i must wait AGAIN until the end of January for my salary to reflect in the new account? Why on earth MUST I DO ALL THAT when i was originally approved on my current bank account that my salary already goes in. Now i am expected to change my account to a savings account and re arrange all my banking things. surely there are other ways of doing this without putting me in such a terrible positions???????? When i was angry at the time of the online chat I told Lillian to cancel the contract and that i am going to go to the media because of all the time they have had me wasted walking up and down to the bank.. the reply i got was that i basically must do what i fell i want. APPALLING!!! absolutely no help from intellicell. i cannot believe that in todays technological society that they are not able to accept a cheque account from ABSA...... REALLY!!!!!!!!!!!!!!!!!!!!!!