Intellicell Unhappy customer (Useless cellphone company)

I complained about my phone to the company and this is their response from them to me:

Intellicell Helpdesk Tue, Jan 26, 1:57 PM (1 day ago) to me

Dear Boniwe Mphahlele, Good day

Please note that this is a password error- which indocated you set up a password and forgot it. you need to go repair it at your own cost at an independent retailer

Regardas Your Intellicell Helpdesk Team,