JJ
Johan J
1 reviews | Active since Nov 2014
25 Jan 2025, 08:45
Intellicell unauthorized deduction 6 months after cancelled and paid up contract
July 2024 I cancelled my contract, paid it up, received confirmation that it us paid up and settled and the debicheck is deactivated on their system. Last night, 25Jan25, 6 months later, they suddenly deduct money out of the blue. I called the call center and spoke to customer care, very unfriendly and they put the phone down in my ear when I queried the incorrect unauthorized payment last night. Really? You do the right thing and follow the cancelation process, pay religiously and settle the account, and they treat you like ****. How amd I now going to get my money back? How do I kniw they won't deduct next month again?
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Johan J's updateReviewer Update
25 Jan 2025, 09:10Sent an email to Intellicell and called customercare again, got transferred from one person to another and got through to Sibongile Saijini who assisted swiftly and will ensure that I get refubded.
JJ
Johan J's update25 Jan 2025, 09:10
Reviewer Update
Sent an email to Intellicell and called customercare again, got transferred from one person to another and got through to Sibongile Saijini who assisted swiftly and will ensure that I get refubded.
