Intellicell ********? Stay Away

I took out a 24 month contract with Intellicell in May 2019 and ended in May 2021. They continued to debit my account even the 24 month period, I called them in June to query this and was advised by one of their agents "Bonita" that I had to cancel the contract myself, I cancelled the contract with Bonita in June and requested a paid up letter, after waiting 2 weeks with no paid up letter received, I called again and apparently they only have one person who is able to draft it? Now what was Bonita doing??? I managed to get hold of "Lumeez" who then told me it takes 40 days to draft a paid up letter. What??? When I asked about the cancellation I requested earlier in the month, she avoided the question and continued mumbling regarding the paid up letter. It is now the 2nd month where they've deducted money out of my account over and above my contract period. From what I've experienced, their service is poor, their agents have no telephone etiquette, It's like speaking to someone working from their bedroom running to another person secretely to ask what to do next??like ********. I would highly advise that you stay away as far as possible. @ Intellicell, this is not over, you can expect a call from my lawyer, something has to be done to prevent other people falling into this trap.