JM
Jp M

1 reviews | Active since May 2018

28 Apr 2020, 10:21

Intellicell Nothing Intelli about this...!

So initially my phone services were cut due to non payment. I phoned and made arrangements and paid as asked by Arlene Cronje. This was at end of March 2020. My Phone has still not been re-Connected as they use the excuse they have not received proof of payment.

On this morning 2020/04/28 i again phone to find out why the phone was not activated for use spoken to a very very rude lady in the accounts department.

i asked to get a copy of the phone call which according to intellicell is recorded for quality and security reasons.

i was told to mail a USB flashdrive should i require this call.

before i could get any more details this lady started raising her voice to me and continued to put the phone down into my ear whilst i was still trying to calm her down.

I again phoned back to speak to that said lady.

After waiting for a while because of a Waiting system i then reached to the receptionist. She is the worst receptionist i ever spoken to calling me "BUBA".

I am taking this a step further and refuse to continuing payment companies like this think that we consumers or end user have no right and that we signed a contract and now we are trapped and must do as they want are making a huge mistake.

They wanted to take an additional debit order but it was stopped before hand.

I know my Rights as a consumer and this is not within their rights to do this.

I will not pay a single cent up until this is resolved.

If there was a lower review rate i would use that

Absolute *******. The owner/s of intellicell SHAME ON YOU. If this was my company i would've shaken it to its core to get rid of the bad apples. What can one expect from a company that is ranked According to Hello Peter as(Number) #0.

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