Intellicell Mafia

Good Day

Please note that I wish to lodge a complaint against the service provider Intellicell.

First Issue - They did not debit my account for many months, no fault of mine. They just didnt run the debit order on their end. Than when they picked teh error up they called me and have stated my account is in arrears for no fault of my own. But that they require payment we have reached an agreement to end the contract period to ensure it gets settled.

Second Issue Today is the 29th July payment for the contract is due by tomorrow the 30th July 2023. I called over 4 months ago and advised the consultant Bulelwa that i am changing banks from FNB to Discovery bank to which she responded that Intellicell cannot debit Discovery bank accounts. I requested the bank details to make payment manually which i did not receive. I have subsequently been transferring money to teh FNB account to pay the debit order as it continues to run even after notifying them that the account is not actively used. 2 weeks ago I called and sent an email advising that I will no longer be using fnb and requesting details for payment. Email trail below. No response received after they advised that they will forward to teh relevant department. Today (the 29th my handset was blocked by intellicell as Bulelwa stated I could not be reached. So am I to make sure that I run and answer all calls from Intellicell even when busy. On contacting them today the unprofessional and rude manner in which Bulelwa conducts herself is disgraceful. She speaks over clients, does not allow teh person to speak and has the audacity to raise her voice at someone. The calls are recorded therefore a recording can be obtained.

How is it ethical or morally correct that a company can hold clients to ransome when the account is not even due and payable.