Intelicell

I have app**** for a contract phone. Around 15/02/2022. They keep asking for bank statements. I have sent to *** and to *** on 18/02/2022 Nobody is taking responsibility. I had to wait 20 minutes to speak to an agent and she confirm there are statements. To rub salt in the wound the R300 fee went off my bank account on 25/02/2022. I want this thing resolved I am not Mickey Mouse