*********** service

I entered into a new contract with Intellicell and ask to do a sim swap to the nano sim so that I can continue using my old number. It has been 5 days now without a sim. They deactivated my old sim and said that the number will be activated to the new sim and that still have not been done. How can a sim swap take more than 5 days?! Absolutely appalling!! I am now sitting without any communication. BAD SERVICE!